Last updated: 18 August 2026

1. About these Terms

These Terms & Conditions (“Terms”) govern your use of PrefabHub and any related services (together, the “Platform”).

The Platform is operated by FastMovingWater (ABN 52 389 335 280) trading as PrefabHub (“PrefabHub”, “we”, “us”, “our”).

By using the Platform or submitting an enquiry, you agree to these Terms. If you do not agree, do not use the Platform.

2. Definitions

3. What PrefabHub is and what it is not

3.1 We are an introduction service

PrefabHub is an information and introduction service. Our sole function is to collect your project details and pass them to Builders who may be able to help you, so that those Builders can contact you.

3.2 What we are not

PrefabHub is not:

• a builder, building contractor, manufacturer, supplier or installer
• a registered or licensed building practitioner, architect, engineer, draftsperson, surveyor or building certifier
• a real estate agent, conveyancer or town planner
• a credit provider, credit assistance provider, mortgage broker, finance broker or holder of an Australian Credit Licence
• an insurance broker or holder of an Australian Financial Services Licence
• an agent, employee, partner, joint venturer or representative of any Builder
• a party to any contract you enter into with a Builder

3.3 We do not provide advice

Nothing on the Platform, and nothing we say to you, is:

• building, construction, structural or engineering advice
• planning, permit, zoning or regulatory advice
• financial, credit, mortgage, taxation, insurance or investment advice
• legal advice

Any information on the Platform about prices, timeframes, products, regulations, standards, financing or approvals is general information only. It does not take account of your objectives, situation or needs. You must obtain your own independent professional advice before making any decision.

3.4 We are not involved in your dealings with a Builder

If you engage a Builder, you contract directly with that Builder. PrefabHub:

• is not a party to that contract
• does not negotiate, review, approve, guarantee, supervise or perform any part of it
• has no role in pricing, scope, quality, workmanship, timeframes, warranties, defects, insurance, deposits, progress payments or completion
• has no authority to accept money on a Builder's behalf, and will never ask you to pay a Builder through us

4. Eligibility

To use the Platform you must be at least 18 years old, located in Australia, and legally able to form a binding contract. If you use the Platform on behalf of a business or another person, you warrant you have authority to bind them.

5. Submitting an Enquiry

5.1 What happens when you submit

When you submit an Enquiry:

1. We collect the details you provide (see our Privacy Policy).
2. We match your Enquiry against Builders based on factors such as location, project type, budget and timeframe.
3. We disclose your name, contact details and project details to one or more Builders.
4. Those Builders may contact you directly.

5.2 Your consent

By submitting an Enquiry, you expressly consent to:

• us disclosing your personal information to Builders for the purpose of them contacting you; and
• those Builders contacting you by telephone, SMS and email about your Enquiry.

This consent is given for the purposes of the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth) and applies even if your telephone number is listed on the Do Not Call Register.

You may withdraw this consent at any time by contacting us or the relevant Builder. Withdrawal operates from the time we receive it — we cannot recall information already disclosed.

5.3 Your responsibilities

You must:

• provide accurate, current and complete information
• only submit your own details, or details you are authorised to submit
• not submit an Enquiry unless you have a genuine interest in the project described

5.4 We do not guarantee an Introduction

We do not guarantee that any Builder will be matched to your Enquiry, will contact you, will be available in your area, will quote, or will offer terms acceptable to you.

6. About Builders

6.1 Verification

We take reasonable steps to check that Builders hold relevant licences and registrations at the time of onboarding. However, we do not continuously monitor Builders, and we make no representation, warranty or guarantee about any Builder’s:

• current licensing, registration or accreditation status
• solvency or financial standing
• insurance cover, including home warranty or domestic building insurance
• skill, quality of workmanship, conduct, reliability or timeliness
• compliance with the National Construction Code, Australian Standards, or any planning or building approval
• pricing, quotes or estimates

6.2 Do your own checks

Before engaging any Builder, you should independently:

• verify their builder registration or licence with the relevant State or Territory regulator (for example the VBA in Victoria, NSW Fair Trading, or the QBCC in Queensland)
• confirm the required insurance is in place
• obtain and compare multiple written quotes
• have any building contract reviewed by a qualified lawyer before signing
• check company details and directorships on ASIC's registers

6.3 Rankings and placement

Where Builders are listed, ranked, featured or ordered on the Platform, that order may be influenced by commercial arrangements, including advertising and subscription fees. It is not a ranking of quality, suitability or value. Where placement is paid, we will identify it as such.

7. Fees and commercial arrangements

7.1 Free for Buyers

The Platform is free for Buyers. We do not charge you to submit an Enquiry or to be introduced to a Builder.

7.2 How we are paid

We are paid by Builders. Depending on the arrangement, this may be a subscription fee, a per-enquiry (per-lead) fee, an advertising fee, or a commission on a project that proceeds.

We disclose this so you understand our commercial interest. It does not change the price you pay a Builder.

7.3 Builder terms

Builders’ commercial terms are set out in a separate agreement between PrefabHub and each Builder if applicable.

8. Acceptable use

You must not:

• use the Platform for any unlawful purpose or in breach of any law
• submit false, misleading, fraudulent or another person's details
• harvest, scrape, data-mine or systematically extract content or Builder details
• use automated means (bots, crawlers, scripts) to access the Platform without our written consent
• interfere with, disrupt, overload or attempt to gain unauthorised access to the Platform or its infrastructure
• introduce malware or any harmful code
• reverse engineer, decompile or copy any part of the Platform
• use the Platform to send unsolicited commercial communications
• impersonate any person or misrepresent your affiliation with any person
• post content that is defamatory, offensive, discriminatory, infringing or otherwise unlawful

9. Intellectual property

All content on the Platform — including text, graphics, logos, layouts, photographs, illustrations, software and the “PrefabHub” name and branding — is owned by or licensed to us and protected by the Copyright Act 1968 (Cth) and other laws.

You may view and print content for your own personal, non-commercial use. You may not otherwise reproduce, adapt, publish, distribute or commercially exploit it without our prior written consent.

Your content. If you submit content to us (for example project descriptions, photographs or reviews), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with operating and promoting the Platform. You warrant you have the right to grant that licence.

10. Third-party links and content

The Platform may contain links to third-party websites and content, including Builder websites. We do not control, endorse or accept responsibility for third-party sites or their content, products, services or privacy practices. Accessing them is at your own risk.

11. Availability

We aim to keep the Platform available but do not warrant that it will be uninterrupted, error-free, secure or free of viruses. We may suspend, withdraw, modify or discontinue all or part of the Platform at any time, including for maintenance.

12. Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy you have under the ACL or any other law that cannot lawfully be excluded, restricted or modified.

If you are a consumer under the ACL, our services come with guarantees that cannot be excluded — including that services will be provided with due care and skill, will be fit for any purpose you made known to us, and will be supplied within a reasonable time.

To the extent permitted by section 64A of the ACL, where our services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for breach of a consumer guarantee is limited, at our option, to:

• supplying the services again; or
• paying the cost of having the services supplied again.

13. Disclaimers and limitation of liability

Sections 13.1 to 13.2 apply subject to section 12 and only to the extent permitted by law.

13.1 Disclaimers

To the maximum extent permitted by law, we exclude all representations, warranties and guarantees other than those expressly set out in these Terms or imposed by law, including as to the accuracy, completeness or currency of information on the Platform.

13.2 We are not liable for Builders

To the maximum extent permitted by law, we are not liable for any loss, damage, cost or expense arising out of or in connection with:

• the acts, omissions, conduct, workmanship, delay, defects, insolvency or breach of any Builder
• any contract you enter into with a Builder, or any failure to enter into one
• any building work, product, quote, price, estimate, timeframe or approval
• any dispute between you and a Builder

14. Indemnity

You indemnify us against loss, damage, cost or expense (including reasonable legal costs) that we suffer arising directly from:

• your breach of these Terms;
• your unlawful use of the Platform; or
• any false or misleading information you submit.

This indemnity does not apply to the extent the loss was caused or contributed to by our own act, omission, negligence or breach.

15. Suspension and termination

You may stop using the Platform at any time and ask us to close any account and cease processing your Enquiry.

We may suspend or terminate your access if we reasonably believe you have breached these Terms or used the Platform unlawfully. Except where immediate action is needed to prevent harm or comply with the law, we will give you notice and a reasonable opportunity to remedy the breach.

Sections 9, 12, 13, 14, 16 and 17 survive termination.

16. Disputes

16.1 Disputes with us

If you have a complaint, contact us first using the details in section 18. We will acknowledge within 5 business days and work with you in good faith to resolve it. If we cannot resolve it within 30 days, either of us may refer it to mediation before starting proceedings (except where urgent interlocutory relief is needed).

16.2 Disputes with a Builder

We are not a party to your contract with a Builder and cannot resolve disputes about building work. Depending on your State or Territory, you may be able to seek help from:

• Victoria — Domestic Building Dispute Resolution Victoria; Victorian Building Authority; VCAT
• NSW — NSW Fair Trading; NCAT
• Queensland — Queensland Building and Construction Commission (QBCC); QCAT
• Other States/Territories — your local consumer affairs or fair trading regulator and civil tribunal

You may also contact the ACCC at accc.gov.au.

17. Changes to these Terms

We may amend these Terms. We will publish the updated version at the PrefabHub website and update the “Last updated” date.

Where a change is material and adverse to you, we will give you at least 14 days’ notice by a prominent notice on the Platform or by email where we have your address. If you do not accept the change, your remedy is to stop using the Platform before the change takes effect. Changes do not apply retrospectively to Enquiries already submitted.

18. Contact us

PrefabHub (FastMovingWater, ABN 52 389 335 280)

Email: hello@prefabhub.com.au

These Terms are provided for general information. They are not legal advice.